Privacy note.

MeetFrank (“Frank”) is a funding guide for South African SMEs, operated from South Africa. Frank is not a registered Financial Services Provider (FSP) and does not give financial advice as defined by the FAIS Act. We connect you to lenders; any credit agreement is directly between you and the lender.

Two buckets:

• Answers you give Frank during the questionnaire (years trading, revenue, reason for funding, amount, etc.). These sit in our database so we can show you relevant options and follow up if you ask us to.
• Contact detailsyou choose to share (name, email, phone) when you click “Apply to [lender]” or “Request follow-up”. We use these to introduce you to the lender or to reply to you directly.

We don’t collect more than we need. We don’t broadcast your details to every lender — only the one you explicitly ask for.

If you accept in the cookie banner, we load Google Analytics 4to see things like which pages are visited, on what devices, and roughly where from. We anonymise IPs and don’t link any of this to your contact details. If you decline, GA doesn’t load at all.

You can change your mind any time via the “Cookie preferences” link in the footer.

• Frank’s team(that’s Lynette and whoever she explicitly brings in).
• Lenders — only the lender you explicitly ask us to introduce you to, and only the fields needed for the intro.
• Infrastructure providers— Supabase (data storage, hosted in Europe), Render (web hosting), Resend (email delivery), Anthropic (the AI that writes Frank’s category takes — questionnaire answers are sent but Anthropic is contractually prevented from training on them).

We do not sell your data. Ever.

Submissions stay in our database indefinitely unless you ask us to delete them. If you’d like your data removed, email support@meetfrank.ai and we’ll do it within 30 days.

Under the South African Protection of Personal Information Act (POPIA) you have the right to access your data, correct it, ask us to delete it, and object to processing. Same email as above and we’ll sort it.

We’ll update the “Last updated” date at the top if anything material changes. Nothing retrospective — if something changes for the worse, existing data will keep being handled under the rules you agreed to.